Frequently Asked Questions

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When was JOSH founded?
Kathy Hewitt began shipping care packages in December 2010. The organization filed for 501(c)3 status in April 2011. We received retroactive approval in December 2011.
 

What is 501(c)(3)?  

501(c)(3) status is an IRS filing status for certain nonprofit organizations. We are tax exempt and all donations made to JOSH are 100% tax deductible.

Where are we located? 

Our packing facility is located near Orlando in Longwood, Florida.
 

Why was JOSH started?
Kathy Hewitt’s nephew, whose name is Josh, was deployed to Afghanistan in December 2010. She wanted to send him a care package a month, but did not know what to send.  She researched his small outpost, COP Wilderness, and learned he didn’t have a PX where he could buy food or hygiene products.  She started shipping extra care packages for him to share with his battle buddies. Eventually Kathy began finding/supporting more Soldiers at other locations.
 

Where do we ship?
JOSH ships to U.S. service members who are deployed to combat zones.  Our mission is to support troops who have limited access to a PX/BX.  We also ship to others who are deployed and simply need a morale boost.  
 

What goes in the boxes?
We ship many hygiene items such as baby wipes, body wash, bar soap, toothpaste, deodorant, shaving gel and razors.  

We also send individually packaged snacks such as granola bars, beef sticks, sandwich crackers, beef jerky, tuna packs, peanuts, sunflower seeds, coffee, water flavors and other items.  

If you are considering donating items, please contact us for a list of accepted items.  Due to storage limitations, we accept only specific items for our care packages.
 

We only send name brand items.  We want to ship the best products possible because this is all about building the morale of our deployed heroes.  We do not ship sample or hotel size items.

JOSH runs on the principal that if we wouldn’t eat or use something ourselves, we will not ship it to the troops.
 

How much does a care package cost?

Because of the quality of our care package items, the cost of a typical package averages about $60  (including shipping).  

Who packs the care packages? 

Volunteers prepare care packages monthly.  Follow us on social media or visit the Upcoming Events page of this website to find volunteer opportunities.
 

How are the packages funded?
We rely upon donations and fundraisers.  We are thankful for all of the companies and organizations who help with our fundraising, provide grants, and donate.  No donation is too small and all help is appreciated!
 

What percentage of funds/proceeds is used for the care packages?

JOSH is 100% volunteer led and operated.  We strive to keep administrative expenses low in order to support as many service members as possible.

All Florida nonprofits that solicit donations are required to register with the Florida Department of Agriculture and Consumer Services. Please feel free to verify the JOSH program costs/administrative expenses by visiting the Check-A-Charity page on the  Florida Department of Agriculture and search for JOSH or Just Our Soldiers' Helpers.
 

How many packages do you ship/have you shipped?  

Due to COVID-19 and decreases in fundraising opportunities we have decreased the number of care packages we ship to 140 packages per month.

In 2020 we shipped 2,492 care packages. The number of packages is not necessarily a relevant unit of measure because of variations in box sizes and how they are packed. 

As of the end of December 2020, we estimated that JOSH has shipped over 135,000 pounds of food and hygiene products during our tenure.
 

Who can be added to the shipping list?
We ship to active, deployed service members from all branches of the military. Our mission focuses on troops who are deployed to remote overseas locations with an APO or FPO address. We encourage deployed service members to register on the JOSH website.

Sometimes service members let us know about others who need a “postal pick me up” or who are not receiving mail at all.  We add those Soldiers to our shipping list and ship to them regularly for the duration of their deployment provided they confirm receipt of their first care package.
 

Do you only ship to service members from your area?
While we do love to ship to deployed troops from Florida, it is not a requirement.  We ship to US Troops who are deployed from all over the United States.  We normally do not know the individual service member's home state.
 

How many service members are on our list?

We try to keep at least 75 contact names/addresses on our shipping list. Many of the Soldiers on our list share their packages with others who are deployed with them, so we are usually supporting hundreds of Soldiers at a time.

Do we share address from service member requests?

The short answer is, no. We receive requests from our service members without any implied consent that we have permission to share their information. As a result, we feel it is not our place to do so.